If you break something in a hotel room, are you expected to pay for it?
Depends on the circumstances, the guest and their attitude. Several examples for you from the last 6 months in 4* hotels :Housekeeping enter room after guest checkout and find the solid wood wardrobe lying like matchwood in a pile - no I have no idea either but … chargecurtain hanging off rail - no charge and repairaluminium fixing rod on window that holds it half open, bent and buckled - chargebed and carpet covered in sh*t - chargebed full of vomit - chargelift covered in blood and broken mirror plus full of vomit - chargemirror broken, caused by room door being flung open with such force that the rubber stop on the floor is ripped out - discussion with guest…accident they say - no chargesmoking in room - chargeled tv screen cracked - chargewine stains on the wall - chargebroken shower support in unrenovated room - no chargegenerally we speak to the guest and charge if they can’t explain it but 90% of the time they check out without saying anything…that tells it’s own storyWe have a credit card, for guaranteeing against theft and damage, so we just take a ‘fair’ amount to cover costs of replacement, send an email and wait for the telephone call/email rant from the customer. We send the photographic evidence and ask how it happened and (seldom) refund the card or not.