What kind of software do call center agents use?
Since all of the proposed answers require either building or buying a solution, I would suggest to first try Callision, which is FREE for under 5 users.With features like Area-based CallerID, CRM metrics-based Queues, WebRTC phones, Salesforce and Zendesk integrations, Big-data Analytics and much more - you can rest assured that all of your call center software needs are covered.Check out this video for an overview of Callision:If you email support@callision.com and reference this answer, we’ll get you a special discount for any paid add-ons you may need down the road.
Can you have Avast and Malwarebytes on the same computer?
"However, the malware seemed to have removed Windows Defender" No, WD is still there, the malware turned it off. Click start>type in search box>services>hit enter>yes/ok at UAC> when Services opens, maximize the page>scroll down to Windows Defender>right click on it and click properties Under >start-up type>click the arrow/drop down box and choose Automatic, then apply, then click start. NOTE:Only do this until you install a Antivirus software, most come with a Firewall and disables WD when installed. Second part: "Can you have Avast and Malwarebytes on the same computer?' Yes of course. Malwarebytes' is designed to work with ALL antivirus software EVEN the Pro Version. See following link at the Mbam Forum for further details(Specific for Avast and Mbam) http://forums.malwarebytes.org/index.php... You have any problems, start a new thread there here http://forums.malwarebytes.org/index.php... One of the Staff will be glad to assist you EDIT:Just noticed your post, sorry!!! Any way you can provide a screenshot. Windows Security Center just notifies of what's going on with your pc, not at all a antivirus. Nothing wrong with Avast, good choice along with MBam EDIT;Windows Defender Download http://www.microsoft.com/windows/product... Is this Windows XP/Vista or Win 7????? Older versions of XP did not have WD but could be installed and later versions came with it already as standard.. Something very strange going on there, Best bet is to ask at the MBam forum, (They do it for FREE) I suspect there is some infection remaining but without running the proper scans, no way I can tell(they do all that at MBam) @DDS or OTL/ Gmer
What is the best driver updater software?
First of all, please know driver update software has access to vital computer programs and free driver updater software can detect issues within your device drivers but do not detect malware or remove any of it. Before to install it, please download anti-malware tool.Talking about best driver updater,Driver Booster is a good one.It has paid and free version.The paid version which automatically updates all drivers, the free version can only indicate and you will have to make multiple clicks updating the drivers one-by-one.Key Functions:Scans for outdated driversPerforms a silent installation of driversManages a significant number of device drivers which include Samsung, Dell, Intel, Radeon as well as other giant companiesBig plus is :Restore-point which makes it possible to roll back if the installation goes wrong;Virtually compares the proposed driver to the one installed;Compatible to all Windows versions;Scans fastProblem is, that the driver does not automatically update all drivers at once as it requires the user to manually click on each and every indicated device.Find more other driver update tool on 8 best free driver updater tools & programs to keep a PC fit
Smart Homes: What is the best media center software?
110% Plex Media CenterAlthough XBMC is considered to be the heavyweight in terms of broad adoption and all the different plug-ins and things which it can do; Plex is so absurdly simple to set up and get going that there is zero chance I will leave it.The steps to get going are:Put movie/tv files in a folderPoint to those files w/ Plex's Media Server ApplicationPlex will organize/scrape/update everything in that folder for youAnd, you can stream that content locally on your computer or on another computer/google tv/apple tv/whatever. Then you can connect your Android/iOS powered device to your library (setting up the power to access it remotely is also a breeze)Connect all that w/ SickBeard/CouchPotato/Hazel and you have a good stew brewing. http://www.plexapp.com/http://sickbeard.com/http://couchpota.to/http://www.noodlesoft.com/hazelThe below link helped me get my ducks in a row:http://lifehacker.com/5797582/ho...
How does a call center software integrate with the business data?
The most effective and widely used method to integrate call center software with other business systems like CRMs, Helpdesks or Marketing Automation systems for centralized data management is via computer telephony integration (CTI).Implementing CRM integration with Call center software offers two-fold benefits.Through CTI connectors, call center agents can have easy access to customer details and activities pulled out from the back-end business systems and displayed on the agent desktop via screen popup. This helps to deliver contextual and more personalized service while handling customer queries. On the other hand, all the call related data can be auto-logged in the CRM and other back-end systems without any extra manual efforts. This helps in keeping the business data updated and complete.Similarly, if a business is using a third party system for its helpdesk support, then the pragmatic approach would be to integrate the same with the call center software to ensure all the tickets are easily linked with the existing customer data for faster resolution.A modern call center software like Ameyo offers easy CRM integration with the leading CRMs like Salesforce, Zoho CRM, MS Dynamics, Sugar CRM, etc and widely used helpdesk softwares like Freshdesk, Zendesk and many more.
I am a software engineer. I wanna start my own IT institute. What things to make under considerations to be successful right from start?
Setting up a computer training center is not a daunting task once you have become aware of what you need to prepare. The requirements for a computer training center are not as complicated as you might think. First you just need to start as one man only, that is you, start with MS office, and basic conputer hardware courses, like trobleshooting, see how many students you get for basic courses, after that you can increase courses based on number of students you have. Here are the important things to consider when starting a computer training center. Computers and SoftwareYou would need at least 10 personal computer units in order to start a computer training center. The number of computers actually varies according to the space you have available, as well as your budget. Aside from computers, you need to have the necessary software in which your students will come to learn about. The computers should also be up to date, with the latest processors and operating system as much as possible.To avoid legal troubles and to protect your reputation as a businessman, make sure to use genuine and licensed software only. It would do you no good to use pirated programs even if they may be cheaper and easier to procure.Good TeachersTeaching is a talent, not a skill that is learned at school. Teachers can only be called as such if they get their points across to their audience, and if the students learn enough to acquire new skill. In a computer training center, the knowledge level of your students range from the ignorant to those with background but wish to learn more. Because of this, you need good teachers that have the skill to deal with different kinds of students.You won’t need to look for a professional degree in a computer training center, although it can be a plus. Anyone can become a teacher in a computer training center, just as long as they have the necessary knowledge in what they will be teaching. When hiring a teacher, make sure to have him or her perform a teaching demo so you can judge the applicant’s actual capability to teach and help the students of your center.Computer Training Center Business RegistrationThis is very important. You need to have the business registered into the agency responsible for businesses in your state. Depends on where you live, you might need to have yourself certified by a body to show that your business is qualified to teach the skill of using computers to the public.Thanks for the A2A!
How to change language in HP Solution Center? [ HP ソリューション センター ]?
Open this link and enter your printer model in the drivers and support window Now select your model and then select software and driver downloads Now, right below the blue bar and to the right of the CD icon, is where to change the language It would have been easier if you included your printer model
Which is the best computer training institute in Delhi?
As per my opinion any institute who provides you a updated computer skills on latest software and techniques used in various offices is good to learn computers, and basically computer training means that you became proficient and good in computer software, some knowledge of OS and Hardware also and ms-office that is used by almost all office for computer work. You can join any of the institutes in your local area but after taking a demo class and counselling. In West Delhi if you want to take computer training, you can join DGA Professional Institute, that provides the complete and job oriented training for basic computer and advanced ms-office.Main Features of DGA Professional Institute are:Provides updated and market ready courses and training sessionsProvides training on Updated Hardware and Latest softwaresProjector Based Classes with Internet facility in all campus.Faculties are Highly experienced and well qualifiedRegular updates provided as per market changes.Provide their own study material and notes.Free typing course with any computer course provided by DGA Professional institute (because typing is the most necessary thing in computer filed).Career development programs and seminars.Developing presentation skills in each student.Placement Assistance after successfully completion after course.The most important thing is that you must have to take a demo class and interaction of institute with you to Judge any Institute for any course.for more details about best job oriented computer training institute vist the DGA Professional Institute Website.