Exchange or Credit Note, Can't I get my money back?
Exchange/credit note is common in cases in which no receipt is produced. However, an exchange is reasonable because returning faulty goods clearly implies you require a non-faulty identical item. Common sense. If you are simply trying to get cash, you might reasonable be suspected of having damaged the item deliberately in order to get a refund.
How can a shop not offer refunds only exchanges?
they get away with it cos customers dont know their rights the other side of the coin is that many customers get refunds or exchanges and believe it is their "right". It AINT- its the result of store policy, and has NOTHING to do with the customers "rights" (an example- look at previous answers- a couple of them dont know the law.) but your rights depends on WHY you returned it If you just return it cos you didn't like it, or it didn't fit, or didnt do what you wanted, then you have NO right to exchange it or get a refund. You ONLY have a right to refund if it is damaged AND damaged in such a way that it was not apparent when you bought it. If the damage was apparent when you bought it, or it is brought to your attention then you do NOT have a right to a refund or an exchange The emphasis is on "right" - many stores will replace, or refund, or give an exchange note, but this is store policy. you may not have a "right" to any of them
Refunds, Exchange or Credit Note?
to maximum astounding or make clean a pair of issues pronounced by utilising simonC If the uniform substitute into accessible which you will earnings in the past you acquire it (e,g in substitute into on a garments rack, or you have been confirmed the article for examination) then you definately could be deemed to have customary the products once you acquire them The products have been there which you will earnings in the past purchase, in case you choose for to no longer is your determination in case you depart it until you get abode in the past examination then you definately would not have a precise of refund or replace except the fault substitute into such that it ought to no longer probably be seen while the products have been on instruct (e.g interior a shirt while its in celophane wrapping) If the fault substitute into obvious on the article then you definately are deemed to have customary the fault on purchase. the reality which you probably did no longer learn the products in the past purchase is your venture. the reality which you washed them IS relevent If the article had a "dry clean only" label (which many do) then washing could be misuse of the article so which you will not be entitled to a reimbursement or replace If washing is wonderful then the shop DONT ought to instruct you washed on the incorrect temperature. you should instruct you probably did (you're suing them, so the onus is on you to instruct what you're saying) (Its helpful for the shop yet no longer needed - yet they might little question touch the producer for their evidence that washing as in step with the training on the label would not reason shrinkage) even if circulate into the shop and insist to be certain the government If he/she dont come then state to the assistant (do no longer do it loudly yet adequate so as that all and sundry will pay attention) that the products you have been bought weren't of merchantable high quality (cos they shrank) as required below the sale of things act, and that except you get a reimbursement or replace you will sue in small claims courtroom and checklist them to determining to purchase and merchandising standards - that should get the managers interest. If he does come then only say the comparable to him/her.
When returning an item, what do you get from a store credit?
You have to use the credit in that store. Word of advice. Go ahead and use it and be done with it. If you trust them to keep track of it, I guarantee they'll lose it and you'll be out of luck. If they go out of business, you lose it. Ask yourself why they have this no refund policy. There are usually a few reasons: 1-They have lots of returns. This would tend to question the quality of their product in some cases. Not every time, but sometimes. 2-They have lots of dissatisfied customers. You are now another one. 3-They deal with product that is difficult for them to return. Software, music CD's, perishables, close outs. Some products are understandably non-refundable.
Is it legal to only allow store credit and not refund a customers money when returning merchandise?
The moral of the story is that you should try clothes on BEFORE removing the tags and definitely before washing the item. I don't think this is a way for stores to make money off of customers. What would you have expected the store to do with a top that you had washed? They couldn't have put it back out on the floor for sale because it was very clearly used. How would that be fair for the store? It's not their fault that your friend bought the wrong size, right? If you hadn't removed the tags and washed the top they probably would have let you exchange it. Legally and morally the store is completely golden. Even limiting the time in which a customer can return an item is reasonable. (Shoplifters routinely used old receipts to request refunds for items they've just stolen.)
What is the goal you are trying to reach by issuing credits instead of refunds/exchanges? Without specific details here is a general approach and points to consider…I would think the exchange would be the best option. A credit will create a liability on your books that you will need to track and will open you to additional chargeback exposure if a credit card was involved in the purchase.The quick answer is you will need to change your terms and conditions. The first steps will be to write your policy clearly on your website. When a customer checks out you must ensure it is part of the terms and conditions she agrees to. You should also put the new policy on the email correspondence sent to the customer and also include on the packaging slip that ships with the product.After you have updated your policies you will need to implement an accounting protocol to track credits issued and how to give the credit to the customer for future use. Do you send a credit certificate or does the customer have a portal she can enter to see her account and track through your website? Also you will need to explicitly explain the credit to the customer and how long it is good. Beware of how issuing a credit will affect your credit card merchant account as well.
As Peter says below, the point is people no longer shop locally. Over the last 25 years we have become very computerised, and also do trades a long distance away. To that end you do not see your would be counter-party face to face; you can not make a judgement.That said appearence are not all, and those who look or sound monied, actually are very poor; or just out right bent ! Also unlike a cheque, a Credit /Debit Card, particularly with electronic clearing (EFTPOS) or Chipn ‘n; the latter is not “bomb proof” has cut down fraud. But as say elswhere a telephone line can easily be tapped; even “wireless” varieties.Finally web-sites are electronic by their very nature and very often totally automated. You buy something on a web-site, like what you see but you have to pay for it. The person selling may be half way arond the world (literally). So sending money is not that easy, unless you use wired funds (you have to know their bank account) and if large amounts you are safer with a “Letter of Credit”.Equally for smaller size transactions ( I actually bought a car on a debit card) this still went through clearing; but was flagged up by the bank as a “freak transaction” and retailer made to phone through the issuing bank for manual clearing.So on the whole far safer than the old cheque book; and the only real way is to wire funds through the international clearing system, which can be very expensive.