What's the worst thing about working in the customer service industry?
The worst thing will vary by the person since the word “worst” is subjective.One of the biggest challenges for me is keeping my mouth shut when I get a really big urge to tell the customer off.When egos clash in the customer service industry, it can seem like a nuclear bomb going off. The fact of the matter is that most company cultures embrace the age-old adage of ‘the customer is always right’ so it’s rare to see two opposing forces (employee and customer) going at it directly. Instead, it typically manifests in aggressive or passive-aggressive behavior.Aggressive behavior looks like spitting in the customer's food or purposely doing something to sabotage their experience.Passive-Aggressive behavior looks like gossiping about them to other employees or venting to a manager.A skill that’s helped me with the problem stated above is increasing my communication skills and learning the art of assertiveness.Assertiveness is the happy medium that empowers you to communicate your thoughts and feelings in a respectable manner while also responding to the situation with a solution-focused mindset.
Do mechanics sabotage your car to make sure you come back?
Some do yes. Many Mechanics take advantage of people mostly females who have a lack of knowledge about cars. A dishonest mechanic will look at the car and will see that it’s a small minor repair where it may take 5 minutes to repair the part and the part may be a 10 dollar part. There’s no money to be made there.The mechanic is going to look at other related incidents that would cause the same issue where as the parts and labour would cost more. The mechanic will then tell the customer that it’s a 3 hour job and the parts will cost $400.00 and so the owner of the car gives the ok to have the work done. The Mechanic may give advice for the customer to go to a shopping mall or a donut shop have some coffee and relax and wait for his call when the job is done. The job was done 5 minutes after the person left.The mechanic calls them 3 hours later and tells them that their car is all ready. The work that he said needed to be done was never done at all and was never an issue. He just made 4 hundred dollars for a 5 minute job. If the owner of the car decides to stay well the mechanic will drive the car in the shop maybe even pop the hood to make it appear someone is working on it. The customers are not allowed in the shop area for safety reasons so they are oblivious to whats really going on.If they sense that the customer knows a great deal about cars the mechanic will most likely be upfront and honest with them.They can tell whether a person is smart or dumb when they walk into their shop.
Why don't online retailers like to give discounts if asked to avoid cart abandonment?
Discounts are an easy way to increase your online sales or average order value fast but surprisingly, it can actually harm your online business in the long term.The biggest downside to discounting is that customers feel that they can pay less for your products and believe that it’s worth much less than its offer value.The higher the discount, the lower the perceived value.Take this example for instance:You buy a Game of Thrones t-shirt from an online store worth $24 at a discounted price of $16.The moment you try it on, you’re impressed with its quality and decide to order another one from the same site.Alas! There’s no discount this time. Will you still proceed to buy it for $24 knowing you could have bought it for $16?As a customer, it’s easy to criticize online retailers for being stingy without taking a look at it from their perspective.On a positive note, there are other ways to avoid cart abandonment by completely disregarding discount offers. You can read about them here.
How to stand out from others in a job interview?
You should always plan your trip to arrive 15 min early. No Matter What! Prepare your answers ahead of time so you are confident. Common questions are: -Tell me about yourself. This question is an opportunity to highlight your personal skills and successes. For example: I am 18 years old, and have lived in _______ for ___ years. I just graduated from ______ this past June. In my spare time I enjoy (hobby). - Tell me 3 strengths and 3 weaknesses. examples of good strengths are: trustworthy, bondable (trust-able with money), dependable, punctual, detail-oriented, good team leader, good team member. weaknesses are harder, but they're looking for someone that takes responsibility for their short-comings computer skills, organization etc, you don't want to seem like a piece of work, and it's always a good idea to follow up the weaknesses with what you're doing to improve on them. - where do you see yourself in 5 years? this is an opportunity to show that you have long term goals, like owning a house, getting a degree in something, starting a family etc. And dress nicely, NO JEANS. a shirt with a collar, NO RUNNERS, smell clean but not overly perfumed you never know if the interviewer has allergies.
Why do guest treat the waiter/waitress nasty?
I just want to put something out there: Do you know that the server is handling your food, your drinks, etc.. Why wold you give that server a bad time when he/she is taking care of what you are going to eat??? Is nothing about he/she gave you bad service it is that you are just an a$$H0l3!!! Why??? I just want to let people know that you should never F$@K whith the person that is taking care of your beverage or food (SERVER/BARTENDERS) and the people that are taking care of your money/bank accounts (BANK TELLERS). You have no idea the things that I have seen behind the kitchen in the last 7 yrs that I have been in the restaurant business. From piss on a drink to a mantis in a spinach dip!!!!I feel bad for those people. That said the drink was so delicious...lmao