How can I register a complaint in consumer court in India online? Is it really effective?
It works when you follow certain steps to initiate proceeding against company or service provider.Government machinery are there in place but they are not effective.Using Consumer protection Act with some patience is enough to overcome any challenges to get justice.I would advice to read this book as solid guide to fight Consumer cases in India without lawyer: null A Solid Guide to Contest, Resolve & Win Your Consumer Court Case like a Pro in India. eBook: KARNAV SHAH: Amazon.in: Kindle StoreIf you have no time and your case is complicated ir huge amount is involved, you can also file Complaint with this Registered NGO: http://www.chintalessnagrik.comNow, to address Complaint, one should;Escalate Complaint through eMail and SMS and record the same.Then, after about 5 days from non response, aggrived should send notice. Lawyer is not mandatory. Only mentione facts, avoid emotional allegations. Be technical. If you remain emotional in writing, it can lead to defamation case on you.Give 15 days to resolve issues, failing to which you can file Consumer Complaint in local district forum. It also depends upon disputed amount that where should you file petition. (Jurisdiction)4. You need visit forum and ask them a format to file petition. Prepare petition according to that with the help of typing expert whom you can find near local courts.5. When you send notice, record courier receipt. You can send receipt by Registered post or DTDC type reputed courier.6. After you submit Complaint, you will get hearing date to convince court or reply their questions and during this time or on next date court will issie notice to opponent party.7. Make a copy of all set two for forum, one for each opposite party and one for you.8. Always demand written argument and response and ask to run case as a summary. As generally lawyer and president delay matters like civil cases which is against the Consumer protection act. The more you remain firm, easier it get to Resolve Complaint.I hope this would help.DisclosureI am part of above NGO and Author or book and my cause for writing this book was my own experience and victory in several Consumer and criminal cases.
Can someone check this letter of complaint and make any changes necessary?
Hello there, Could you please guys check the letter of complaint that I've just written? It's a letter to Santa Clause. I'm not a native, been only learning English. Any other suggestions? What should I add or omit? Thanks! X Here's it: 5 January 2009 Mr Santa Claus, Santa’s Christmas Company 011 Santa’s Lair North Pole, Reindeer County PO BOX 1000 Dear Mr Claus I am writing to express my sadness and disappointment at the quality of your service on the 24th of December 2008, that is in the day I received a gift from you that I found under a Christmas tree in my house. Unfortunately, your service has not performed well because I have been given items that I did not wish or request. I am disappointed because this year I asked for one of the Topshop evening dresses designed by Kate Moss from Autumn/Winter 2008 collection and earrings that I could match to it but got nothing that I ordered. In addition, there were no paper and the ribbon and I found my present in an ugly plastic bag. To make matters worse, I have sent several letters to your manager, Mr Rudolph for a refund or exchange but have not got any replies so far. As you can imagine I am extremely upset and disappointed about the whole experience. To resolve the problem, I would appreciate it if you could exchange the gift so that I could receive a dress that I am longing for and wear it at the end of January at a ball organized by my school. I’m looking forward to your reply and the resolution to my problem, and will wait until 15th of January 2009 before losing all my love and hope in you. Please contact me at the above address. Yours Sincerely, Marta, an unhappy customer
How do you handle a company refusing or ignoring a refund request within the refund period?
If you paid via credit card, you can force a refund if it's legitimate. This is called a chargeback.To begin the chargeback process, you'll usually contact your bank. Sometimes they have ways to initiate the chargeback online. In either event, they are going to ask you questions like:"When was the charge created?""Did you ask for a refund from the merchant? Can you provide documentation to show that you asked for a refund?""Why are you asking for a refund?"And probably a few others. The questions are asked to make sure that this isn't some form of friendly fraud or that your refund is illegitimate. It costs the banks time and money to go through this process, so they want to make sure they are defending you for the right reasons.From there, a chargeback dispute is soon after issued against the merchant. They receive a penalty fee (somewhere in the $5-$30 range) and have the total amount that you are disputing deducted from their bank account or incoming processing volume.They have some amount of days to show why your dispute is wrong. They will work on this with their processor. Many merchants don't bother to fight a chargeback. Some have a third party company do it for them.However, much to the chagrin of merchants everywhere, chargebacks tend to favor the cardholder by default. So all things being equal, you will receive your refund.The time frames for each of these steps vary depending on your bank, the processor and the merchant's response time. But you should see your funds back on your card shortly.
How do you file a complain against an online shopping website in consumer court?
There are many fraud cases comes through online shopping website. There are few online shopping website who want lots of profit by hook and crook. The owner of these websites just focusing on revenue of the website, so they cheat consumer by fake advertisement and they give bumper offers to entice the consumer. When a consumer goes through these offers they can’t such services and satisfaction from the company or online shopping website. Sometimes excessive bill, defective product delivery, bad customer support, and many more reasons which are faced by a consumer.If your are a consumer and cheated by such a companies or online shopping portal then you can file consumer complaint against company or online shopping website portal at Voxya. It is a unique platform to file online consumer complaint against the companies and get resolve your complaint quickly than consumer court in India. Voxya helps to protect your consumer rights.How Voxya Helps In Resolving ComplaintsIt start a social media campaign to share your complaint to maximum users and friends for maximum impact of complaint to company.It send official email to company and resolve your complaint amicably.It also send notice via registered post to company for your complaint.It also help you to approach consumer forum and submit all document to consumer forum.See the Video and Know How to File consumer complaint online at Voxya, consumer forum:Voxya, Voice of Consumer
How reliable is the Better Business Bureau's report on a business?
The BBB isn't the "Business Police." The BBB collects reports on companies from consumers. Just because a business has a good report doesn't mean they are necessarily a perfect company - it just means the BBB hasn't received any complaints on them or complaints have been resolved. The purpose of the BBB system is not to act as an advocate for businesses or consumers, but to act as a mutually trusted intermediary to resolve disputes, to facilitate communication, and to provide information on ethical business practices. When a BBB receives a complaint, they present the complaint to the business and request its assistance in working out the problem with the unhappy customer. Most companies are grateful for the opportunity to resolve problems with their customers since it often means their patronage will be preserved. BBB members agree to respond to consumer complaints presented by the BBB, and lose their membership if they do not. Most other companies, regardless of whether they are BBB members, also cooperate with the BBB. However, some companies do not want to work with the Bureau and/or their customers to resolve complaints.Because the BBB is not a government or law enforcement agency, the Bureau cannot force a reply from a company; nor can it administer sanctions. However, a company's unwillingness to respond to the BBB or a customer will be noted in the company's reliability report the BBB provides to the public. The customer is free to pursue other alternatives such as legal action. BBBs can help solve consumer/business problems. As private non-profit organizations, however, they cannot force a solution on parties to a dispute. Most BBBs do offer mediation and arbitration to help resolve consumer disputes, which can save both businesses and consumers the time and expense of going to court.
As a consumer, what action can I take against a shopkeeper in India who refuses to provide me with a bill of my purchased items?
First and foremost thing you can do is giving a damn hot lacture for not giving bill of product to you.On funny note we need someone upon whom we can scream. so you got your prey.On serious note there are few laws of which every consumer should aware of.Demand for invoice is our Right. No shopowner can refuse to give bill.Invoice should be proper. Must have clear mention of shop detail and goods as well.Always demand for pakka bill, as major time they handover kachha bill to us.where we can lodge complant ,so You can file Complaint in district ,state and national consumer Complain redressel forum under consumer protection act according to type of goods, quatity and amount of bill.