Do retailers make more on Black Friday or Cyber Monday?
According to our Holiday Season E-commerce Report, Black Friday is coming slightly ahead of Cyber Monday when it comes to a bigger number of visits.In the report, we analysed the performance of 1,400 firms which had been using LiveChat help desk software and chose only e-commerce companies that recorded min. 30 chats with customers. In general, we found out that websites got over 63,3% more visits during a shopping season.And when it comes to Black Friday and Cyber Monday, these differences are even bigger. The gathered data showed that the number of visits on Black Friday increased over 120,4% and on Cyber Monday it amounted to 104,3%. It means that Black Friday offers better chances of boosting sales.Conversely, we observed that the number of chats started to increase at the beginning of November and achieved the highest number on Cyber Monday - 80% more chats.However, the increase in visits may not lead to higher revenue if clients are left alone. Therefore, companies that want to get most of the shopping season should prepare well to offer efficient customer service.Firms included in our research had more than 50% more agents who handled chats on Black Friday and 77,5% more on Cyber Monday.They undertook these actions not only to deal with a bigger number of visitors, but also to shorten the time of queues and maintain high satisfaction rates.You can find more information about the issue in our report.
Which one do you prefer? Shopping online or purchasing in a local store?
I prefer to buy online because of the numerous advantages and benefits. Where else can you do shopping, even at midnight? You don’t have to wait in a line or wait till the shop assistant helps you with your purchases. You can do your shopping in minutes even if you are busy, apart from saving time and avoiding crowds. Online shops give us the opportunity to shop 24 x 7 and also reward us with ‘no pollution’ shopping. For several years already, I buy on Export Portal and I am loyal to this online store. I get cheap deals and better prices. In addition, many products come to you directly from the manufacturer or seller without middlemen involved. To buy on Export http://Portal.com for me is a real pleasure. You can get the latest international trends without spending money on traveling.
What websites offer secret black Friday deals?
Good afternoon (Customer), I hope you are having a wonderful day!The package we are offering is anAll-inclusive Accommodationat the beautiful beaches of Cancun, Riviera Maya, Puerto Vallarta or Los Cabos Mexico. This amazing package will include the accommodations for2 adults & 2 Childrenunder the age of 12 at one of our beautiful 5 stars Ocean Front Resorts.The all-inclusive package will ensure Unlimited Access to Meals as well asAlcoholic and Non-Alcoholicbeverages during your stay. This gorgeous paradise will be all yours for5 days and 4 nightswith an entertainment package that will give you access to all the non-motorized activities and nightly entertainment with a huge variety of different themes for you to enjoy at the host resort. In addition, you will receive a one-way airport-hotel transportation at no additional cost. This promotion will beAvailable from Nov 20th until Nov 23rdfrom 9am to 8pm central time,For Just $199.00
How important is the holiday shopping season to retailers?
Almost every e-commerce retailer have their eyes on holiday shopping season. By filling up their online stores with best deals and huge discounts, online retailers aim to get a portion of the cake.In 2016, online shoppers spent $3.45 billion online on Cyber Monday and it became the biggest day in the history of U.S. e-commerce. Also, Black Friday sales reached $3.34 billion (very close to Cyber Monday) with a 17.7% increase in sales of 2015. Another significant outcome is increasing the number of purchases through mobile by driving over $1 billion in mobile revenue.Even though, this shopping frenzy seems like a huge opportunity, the customers won’t just go to your shop and purchase your products without any hassle so you have to be prepared for holiday shopping season, to not miss out on this huge selling opportunity.In our freshest article we have given some pricing tips to be applied specifically for Black Friday and Cyber Monday. Read these 5 pricing tips to boost your online sales.
What is the magic to boost sales multiple times in holiday season?
I would add a live chat to speak to customers and convince them to buyDon't spend money on expensive chats with many complicated features - you won’t have time for that during the holiday rush. It's better to choose an reasonably priced and simple-to-use live chat, like HelpCrunch.You can quickly reply to questions, help in choosing an optimal present, and resolve queries or returns very fast.But answering your visitors’ requests is not enough for big sales. Target people with proactive live chat messages automatically fired when a visitor performs a particular action in your shop.Visitor monitoring features included in HelpCrunch let you:welcome a visitor upon entering your shopoffer help if a person visits your shop repeatedlyassist those who are stuck on a certain page for a longer time than normally- they probably have questionsoffer discounts and promotionssend to specific customers upselling and cross-selling offersFor instance,Another great asset of HelpCrunch proactive live chat is preventing cart abandonment. Visitors often leave without a purchase if they have doubts about the products, shipping costs, or are having a difficulty with the payment processUse analytics to calculate the average time the visitor spends on the cart page and fire a proactive chat messageYou can walk the customer through the payment procedureYou can lead your customer to checkout by sending a proactive message with a discountTo work more effectively, try to be available in chat and respond fast ( within 5-10 seconds would be perfect).A simple and great live chat
Have you heard about the Great Online Shopping Festival on Snapdeal? Do you think this shopping festival would be good for customers? What is your opinion?
Great Online Shopping Festival (GOSF) started back in 2012. Organized by Google. Partnered up with various indian e-commerce websties. It is not just for Snapdeal. It is for almost all of the online shopping websites you know (around 300). The concept is similar to Black Friday or Cyber Monday. It is a 3 day sale involving huge discounts on various products. Expensive products are subsidized at a lower rate for middle class customers. Anyone can avail this offer. I think this is a great opportunity and a boon for customers like us who want quality expensive products at a low price. And yes it started back 2 years ago and it has been quite successful.Thanks for the A2A. You should definitely read this - Milind's answer to What are some good tips and tricks I should know before the 'Great Online Shopping Festival' (GOSF) in India starts?
Do restaurants, such as IHOP, get busy on Black Friday?
Now that Black Friday is over, it actually ended up not being that busy. I'd say at most, there was a small rush for about 2.5 hours, then after that it was dead.
What can I do? Adorama cancelled my order for no reason?
I ordered a camera kit from Adorama.com during black Friday two weeks ago. I received their gift card email as well as the order invoice. Some days later, I found out the money taken by Adorama was back to my account. I immediately checked my online account of their website and found out that my order was cancelled without any notice or confirmation. I called them many times and their customer service line was so hard to get through. I talked about this issue and wanted to restore this order, because this is the gift I promised for my friend. At first, they told me that they were sorry and would try to restore my order and keep me updating. During the following week, the only email I got from them is the advertisement. After a week's silence, I called them again and asked when I could get my order. The customer service staff told me there was no way to restore it and if I want to complain, just go ahead. I feel so helpless about this matter. I have never had this problem before since I always choose Amazon or Walmart. This is the first time I tried to take a deal from a small and unreliable website and caused so many troubles for myself. I heard that one of my friend also had the same problem --- her order was canceled because the website was out of stock. But at least she received an apology email.So far, I didn't get reason or apologies due to this issue. I feel that online customers are so vulnerable that we could not take any action to protect our legal rights. Once the vouchers say that there is no stock, they have no responsibility to honor our order. Does any one have the similar experience? Is there any legal way to protect the customer rights for online shopping?