How can I get replacement or refund from Flipkart?
I don’t know about replacement but getting a refund for a prepaid order is an easy process but the money is not going to reach you soon. Go to your order and click on return the package. It will show a list of reasons. You can select one or you can write your own and as soon as it is processed a flipkart agent will come to your address to collect the package. Return the package (Make sure the package retains all the products that came in and the bill too). He’ll ask for your signature and on doing it your returning of package is done. The process of getting a refund starts after this. Usually this takes 7 to 15 days to get the money in your account. More delay can also be caused by your bank. If it is a cash on delivery product, i think your money is stored in flipkart account for you to buy something else. You can get it back by providing your Bank account number.ThanksDeeksha KulkarniAmulyam
How can I change a replacement to refund in Flipkart?
Log in to Flipkart and go to your Orders tab. Tap or click on Return to create a requestDepending on the kind of product you wish to return, your return request may have to undergo a verification processFollowing verification, you will be required to confirm your decision based on the category of product ordered. Three options are available: Exchange: Your order will be exchanged for a new identical product of a different size or color Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work) or is not as described Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.Pickup and Delivery of your order will be scheduled in case of exchanges and replacementsRefund will be initiated and processed if applicableYour request will be fulfilled according to Flipkart’s returns/replacement guaranteeAs soon as you fill out the Returns form online, you will receive an email at your registered email address and an SMS on your registered mobile phone number. You can also track the process by visiting the My Account page on your laptop or smartphone by clicking on My Orders. If you’re going in for an exchange, your replacement product will be delivered to you at the same time as the pick-up in most cases. Remember to keep tracking your order.
Can I get refund on replaced product of flipkart?
Hai Iam Buy Samsung Galaxy Note 3 Mobile Back Case(N-9005) We Mention Clearly , But Flipkart Team has send the (Samsung Galaxy Note 3 -(NEO) Back case.Then We are return back to the product 2 times, Again 3rd that Flipkart team is send same (Samsung Galaxy Note 3 -(NEO) Back case,Please suggest him any one what i am doing in replacement the productI NEED SAMSUNG GALAXY NOTE-3 (N-9005) 5.7 INCH MOBILE SIZE BACK CASE
What is the procedure to return a phone to Flipkart and get a refund?
Go to My order section of Flipkart here directly, then click on return and write valid reason why you need to go for return and request for refund.Later flipkart will call you, just provide valid justification. After that flipkart will install a app through smart link. [You will get the link via SMS].Then flipkart does one round of testing, the app will provide the detailed results like, heating temperature, battery level, display, camera quality, if any issue in camera they will find out directly there.If its valid, your return will be approved.Note, in case you are not satisfied with customer care executive response, request for tech visit to your doorstep.Sometimes Flipkart customer care executives does not respond properly, so better write mail to cs@flipkart.com they will certainly help you.Thank you, if you need any other help drop me message.
What is the refund policy of Flipkart?
Hello Guys,Please find below the Flipkart Refund Policy Process.If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.View list of all non-returnable products here.For products where installation is provided by Flipkart:Please do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.The return period for such products commences from the date of installation.Returns Processing:If you're facing any issues with a product purchased on Flipkart, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Flipkart (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.Returns Pick-UpIn case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.During pick-up, your product will be checked for the following conditions.Correct ProductComplete ProductUnused ProductUndamaged ProductUndamaged PackagingNote : Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.Fore More Info, Click here: Return Policy - Flipkart.comI hope this helped, cheers!
I just got defective product from flipkart what can I do next?
Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. You may also conveniently do this on the Flipkart Mobile App.For additional instructions check your email/SMS. which had been sent you as it has important updates from time-to-time. 1. Create a Return Request- Go to 'My Orders'- Click 'Return' to open the Return Request form- Select 'Replacement' or 'Refund'2. 'Item to be Returned' is picked upThe item you wish to return will be picked up from your doorstep3. Replacement/Refund InitiatedOnce the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.You can also view this link- Page on flipkart.com
I bought a mobile on Flipkart. Now I am unsatisfied with the phone. Can I return it and get refund?
Lol Rahul Kumar kind of nailed it. Memories of the struggle that I had to go through while trying to get my laptop refunded or replaced is still fresh in my mind. It was easily the worst online shopping experience I've ever had.They just weren't willing to even replace the product, let alone refund it. There were some functionality issues with the product, and I also didn't like it for what I expected.TLDR, however, I later found through Dell customer care that I was also not given the 3-year warranty as promised, but just the standard 1-year warranty. I wouldn't ever know about it had I not encountered any issues with the laptop and contacted Dell customer care to resolve them (as Flipkart customer care wasn't helpful at all).I was told by Dell customer care that there's no such thing as a 3-year warranty, though Flipkart was openly claiming it as one of the special offers.I brought this up to Flipkart, and told them that I don't want to get my product replaced anymore (it was already about a couple months since I started using it) - but just want the 3-year warranty as promised.They said they will get back to me soon, and they did, but said that they would offer a refund. This was because they couldn't offer the promised warranty, though it was one of their “special offers”.I've almost always had some kind of issues with pretty much everything I've purchased from Flipkart - especially laptop and smartphone.I now personally feel that buying a big-ticket product such as a laptop or a smartphone from Flipkart is a gamble at best.Now, if you couldn't already tell from my experience, I think it's highly unlikely that they will allow you to return the product and get a refund. This is especially if you just “didn't like it,” for which they probably do nothing.If there are any issues with it they might replace it, but refund, I don't think there's any chance for that.
Can I get a refund for my mobile from Flipkart, because I am not happy with mobile's Configuration and there is a minor defect also?
You cant, as flipkart has only replacement option on mobiles.Trick replace 2 times and 3 rd time they may automatically refund your money on replacement request.