Can you sue a salesperson for lying?
My hubby, daughter and I went to Select Comfort store in the mall to just check out beds. I didn't like any of the beds because none were comfortable for me at all. Believe me, I tried every bed there and on so many settings that we spent an hour if not more checking out the beds. The salesperson said well I have this bed, it wasn't a bed but a sample about the size of a pillow, and that if you don't like it you can do a return within 30 days. So we said okay why not, whats there to lose. We signed a contract and went on our way. We got the bed a few days later, slept on it a few nights and true to form it wasnt comfortable to me at all. I called the 800 number for a return that the salesperson said we could call and was informed that the bed we bought was a special edition bed and we couldnt get a return but could trade it in for another. I informed them that we were not told that at the store. The home office said that they will call the salesperson and see what she says and get back to me. They never did I had to call them back. They told me that the salesperson told them that she informed us she told us the bed was a limited edition bed and now we have to honor the contract or settle for another bed. I called the salesperson myself and told her that in no way did she tell us we got a limited ed. bed and she basiclly said yes she did and its her word against ours. I told her why would I buy a bed that I cant return if I didnt like any of the beds they had in the store??? Why would I want to trade for a bed I didnt like in the store? she said oh well I signed the contract so there's nothing we can do about it. I dont like the bed and was led to believe that if we didnt like it we could return for a refund minus shipping. Im not looking for a free bed I just want to return the bed. Is there anything I can do? I know we signed a contract and I will honor it but I am angry at the salesperson for lying. My hubby was there as well as my daughter and they both state that no she didnt tell us it was a limited ed bed and yes that we could send it back if we didnt like it. Can we sue the salesperson for the money to pay for the bed?
What variables can affect the number of books sold by a door-to-door salesperson?
clothing, fitness, age, size, looking-after, price, time of the day, area, own knowledge, profession and social position of persons asked, theme of the books, variety, sales training, language skills... (not sorted out at all, just giving you some ideas)
What is a good in person sales training program for someone in professional services consulting in order to learn basic principles of sales and presentation skills?
You can learn a lot about selling from the answers given. You gave a 35 word question and got many hundreds of words in response. How many of them actually took the time to understand what you really need and asked you questions? Not one. They just assumed they understood what you wanted. Mike even told you that "pitching is dead" and what did he do? He pitched you a bunch of stuff (and, a lot of it might be dead on!)So, let me ask some questions:At what stage of your career are you?You say you sell professional services and consulting. How long is the sales cycle? To whom are you selling? Is it a complex sale or a transactional sale? What's your average sale worth?Is yours a one and done sale or are there lots of opportunities for follow-on sales? Is account management something you do as the salesperson or do you have an account management function within your company?How important is your solution? Is it something that the CEO worries about or an IT manager?Are there others like you in your company who also need training and would it be beneficial to you to be in a class with others from your company or are you embarking on this venture alone?etcetcetcSo, why don't you elaborate on your questions and let us help you.BobPS, Mike says to forget presentation skills because he calls it "pitching". I disagree. Presentations are still a vital part of many sales processes. But, there is a knack to writing them and to delivering them. There are a number of great presentation skills companies and the one I like is Mandel Communications (I have no affiliation with them)PPS, I am a sales consultant for Miller Heiman (Miller Heiman - Home), one of the leading sales training and consulting companies in the world, and the approach I followed here is what we believe in.
What is the best way to train a sales team?
Training sales people is obviously crucial to the success and sustained growth of your company - I think the question is not only how to do this effectively, but also efficiently to get people producing and adding value asap. Our training process is a full team effort and we eat our own dogfood - using our learning platform LearnCore, http://www.learncore.com to help us scale and replicate the process. I have listed a few of our best practices below: Involve more than just the trainers – rely on your top performers as well:Everybody gets involved in the teaching process, coaching, and role playing activities – our ultimate goal is to transfer the knowledge AND skills from the top performers to everyone else on the sales team. Capturing the combined knowledge and skills of everyone on a platform like LearnCore makes it easy to replicate the process as you continue to train more people and review previous lessons. Practice!Sales teams are no different than sports teams that spend countless hours watching tape, studying the game, and practicing together. Sales people need to study the products, process, etc. – and also need to practice communicating it. To get everyone communicating the message consistently and performing like “A players”, sales teams need to spend time role-playing, listening to peers, watching top performers, and reviewing the feedback. We use the Pitch IQ module of LearnCore to scale the practice and role-playing activities Learn + ApplyPeople learn in different ways, but giving them the opportunity to demonstrate what they retain and create their own content will hold them accountable and help them learn faster. We are constantly improving our training content – sales people who are going through training are asked to create and update different pieces of content. This forces them to not only absorb the material but also think critically in applying the knowledge. Continuous learning:The training needs to be ongoing, allowing people to continue improving and learning from each other. Utilize bite-sized training modules and activities so people can have impactful training sessions.
Tips on being an electronics salesperson?
Electronics are one of the things that can sell themselves a lot of times. What you are going to need is PRODUCT KNOWLEDGE. Get to know your best or most expensive items in the store so you can give good facts and advice. You don't want to go overboard and blow peoples minds with technical data, but the stuff people are interested in. How Fast? How many Megabytes? Compatability Stuff. You don't need to read books like "The Sales Bible" to be able to be successful at this. Of course being polite, and patient is important. Obviously you want to greet your customers, but you don't want to be a puppydog following them around the store either. If people aren't interested in your "assistance" right away, stay a healthy distance away as they browse and just be ready when the time comes when they finally decide to start asking questions. People don't want to talk to a salesman. They just want their specific questions answered. Product knowledge will get you far! I wish you luck!
Is it proven that trained salespeople sell more than untrained salespeople?
Well is it proven that people with an MBA or any diploma will be better at something than people who don’t?Nope. There’s no guarantee at all. There’s this sort of likelihood, as in principle you have access to a sort of tools, systems and processes that probably those who didn’t had the trining won’t have, but will those be the key on the sales process?Nope.The key will be something else, and very often something you can’t access or acquire:AttitudeEmpathyCapacity to build trust and relationshipsCapacity to listenCapacity to accept objections and deal with themSolution focusedetcCan you learn that in training?You eventual can become aware of them. The issue is, training, knowledge in itself doesn’t have any value. It’s how do you apply those.So if you’re able to mold yourself and become aware that sales is mainly about people and emotions, you might get some advantage.Thing is, there are many sales folks that didn’t had training neither need it as those main characteristics were natural in them.So in itself, training isn’t a guarantee of anything, but…it’s just adds some % that you get something out of it and therefore become better at sales.
Can anyone be a good salesperson even if he/she doesn't have the traits of one?
Absolutely!The best salespeople are made, not born.It doesn't happen overnight. It takes a lot of hustle and a lot of work. It takes time and effort. It takes commitment and the ability to learn from mistakes.Of course, there are traits that best fit the sales industry. Traits like empathy, being assertive, and tenacity. (One of my colleague actually wrote an article about these traits and more. You can check it here: 6 Personality Traits of Great Salespeople.)But the best salespeople are not born with these traits. The challenge to anyone who wants to be great in sales is developing them.So how do you develop or gain these traits?Three things:TrainingI know that training or seminars can be boring but it is still a good venue to learn the basics. It is also a good way to refresh your knowledge and brush up on some key sales concepts.Self-studyingSelf-studying is not only about reading sales or leadership books. It is also about studying your own experiences. It is analyzing your wins and loses. It is finding out how to be consistently good and how to learn from errors and mistakes.ExperienceNothing can beat experience. You can't learn the nuances or the feel of the sales environment just by reading a book or attending a training. You learn it by directly working as a salesperson. Experience teaches one to be persistent. Experience also teaches one how to handle success or failure.So don't lose hope if you think you don't have the traits of a great salesperson.Train, study, and work hard.Be the best salesperson that you want to be.More tips here:21 Tips Seasoned Sales Reps Won’t Tell You